Unit 1 Greeting and Welcoming Guest

Objective

• To greet and welcome guest.
• To be able offer help.
• To understand the hotel information.

Warming up :

Match the item with the vocabulary.

A. [ภาพ: luggage / suitcase]

B. [ภาพ: waiter holding a tray with champagne]

C. [ภาพ: guest talking to staff at hotel reception counter]

D. [ภาพ: reception counter]

E. [ภาพ: computer]

F. [ภาพ: porter carrying bags (Porter International logo)]

G. [ภาพ: keys]

H. [ภาพ: telephone]

I. [ภาพ: brochures]

__________ Luggage      __________ Waiter

__________ Brochures      __________ Receptionist

__________ Keys      __________ Porter

__________ Computer      __________ Front desk

__________ Telephone

Listening and Speaking Dialog :

Conversation A

Phenpond: Good Morning, Siam hotel. Phenpond speaking. May I help you?

Sara: Yes. I’m looking for a hotel during my holiday in Bangkok. I’ll go there with my friends, and we like shopping and nightlife.

Phenpond: Great. Our hotel is on Silom Road, a famous shopping area in Bangkok. There are many shops, pubs, bars, and restaurants. I’m sure you like it.

Sara: That sound wonderful. I’ll talk to my friends and call you back for a reservation later.

Phenpond: Sure. We’ll be happy to help you anytime.

Sara: Thank you.

Phenpond: You’re welcome.

[ภาพ: woman talking on the telephone while reading a note]

Answer the questions correctly.

1. Who is Phenpond? a. A customer b. A receptionist c. A manager d. A janitor

2. Who is Sara? a. A manager b. A receptionist c. A customer d. A bell boy

3. How does phenpond greet Sara? a. Hi. b. Good morning. c. Hello. d. Hey.

4. Why does Sara call the hotel? a. For information b. To book a room c. To check in d. To check out

5. How does Phenpond respond when Sara says “Thank you”? a. Bye. b. That’s okay. c. You’re welcome. d. Hello.

6. Why is Phenpond so certain Sara will like her hotel? a. Because it’s cheap. b. Because it’s new. c. Because it’s near a shopping area. d. Because it’s the only one in the area.

[ภาพ: การ์ตูนหนังสือจับมือกับดินสอ]

[ภาพ: การ์ตูนผู้หญิงกอดอกทำท่าสงสัย มีเครื่องหมายคำถาม]

Conversation B

[ภาพ: การ์ตูนชายหญิงจับมือทักทายกัน]

A: Sawasdee ka. Welcome to Rose & Jasmine heotel. May I help you?

B: Good afternoon. I’d like to have a brochure of this hotel.

A: Of cause. Here it is.

B: Thank you. Do you have room rates here?

A: Well, not in the brochure as the price is varied due to the season ; summer, winter and rainy. You can check from the hotel website or at the reservation office.

B: Ok. I’ll check the website or call you later. Thank you.

A: You’re welcome.

Answer the questions correctly.

1. How does the receptionist greet the guest?

   ---

2. What does the guest need? a. Hotel information b. Hotel room rate c. Reservation d. Discount

3. Why does the brochures show no room rate? a. The rate vary. b. The receptionist doesn’t know. c. Prices are subject to change. d. Prices are very high.

4. Where can the guest find more information about the hotel? a. T.V. b. Hotel website c. Brochure d. Newspaper

5. How does the receptionist say when the guest says “Thank you”?

   ---

[ภาพ: การ์ตูนผู้หญิงนั่งคิดที่โต๊ะทำงาน มีคำว่า “HUMM”]

Conversation C

Bell boy: Good morning. Welcome to Moon & Sunrise hotel. Can I help you with your luggage?

Guest: Thank you. I’m going to check in, but first I’m really hungry. Can you tell me where I can have lunch in this hotel?

Bell boy: Oh, we have Moonlight Coffee Shop and Sunsmile Restaurant. Which one would you prefer?

Guest: The Coffee shop will be just fine. Well, what about my luggage?

Bell Boy: We’ll keep your luggage here at the bell desk until you’re ready to check in at the front desk.

Guest: Thank you very much.

Bell boy: It’s my pleasure. Now let me show you to the coffee shop. Follow me, please.

Answer the questions correctly.

1. How does the bell boy greet the guest? __________

2. What does the guest want to do first? a. Check in b. Have lunch c. Take a rest d. Greet

3. Where does the guest have lunch? a. Coffee shop b. Restaurant c. Hotel room d. Outside

4. When will the guest check in? a. Before lunch b. After lunch c. Noon d. Tomorrow

[ภาพ: การ์ตูนผู้หญิงทำท่าครุ่นคิด มีเครื่องหมายคำถาม]

[ภาพ: การ์ตูนผู้หญิงนั่งเขียนหนังสือที่โต๊ะ]

Language Points

Exercise

Exercise 1

Read the conversation and write a, b, c, d, and e to fill in the blank.

Receptionist: 1) __________ Green Garden hotel. 2) __________ ?

Guest: I’d like to have some information about the room, please. Where is your hotel in Bangkok?

Receptionist: Well, 3) __________ , such as Central world, Siam Center, and a lot more.

Guest: Great. 4) __________

Guest: Thanks very much.

Receptionist: 5) __________

a. Our hotel is on Ratchaprasong road, near many shopping centers in Bangkok. b. It’s my pleasure. c. How can I help you? d. Good morning. e. I will consider it and call you again for a reservation in a day or two.

[ภาพ: การ์ตูนผู้หญิงนั่งคุยโทรศัพท์ที่โต๊ะทำงาน]

Exercise 2

Read the sentences and decide who speaks them. Write G for Guest and R for Receptionist. Then put the conversation in the correct order. (The first one has been done for you)

……R…. ……1…. Good evening, madam?

………. ………. Which one would you prefer?

………. ………. Now let me show you where the restaurants is.

………. ………. Yes, I’m looking for a place to have dinner with my husband.

………. ………. May I help you?

………. ………. Oh, Thank you very much.

………. ………. Well, There are two restaurants in our hotel; Leelawadee Thai restaurant and Sarang Hae Korean Restaurant.

………. ………. You’re welcome.

………. ………. I think I prefer Korean Restaurant.

[ภาพ: bellboy at counter with service bell, receptionist with headset, child chef in cooking pot]

Reading

Read brief information about Gold Dragon Hotel and answer the questions.

The Gold Dragon Hotel is a 4-star hotel. It is situated in Shangri-La, Yunnan province. It is just a 10 minute drive from the airport and just 2 kilometers from the bus station. Therefore, guest of the hotel enjoy both scenic views and convenient access to transportation hubs.

The hotel has 170 deluxe standard rooms and 10 deluxe suites. There are Chinese and Western restaurants with a capacity of 400 people.

With a unique architecture style of Tibetan monasteries, the guestroom feature traditional Tibetan décor and views of mountain and valley or hillside.

Are these statement true or false? Write T for True and F for False.

………….. 1. The Gold Dragon hotel has a beautiful view.

………….. 2. It’s easy to go to the hotel by bus.

………….. 3. You can have Tom Yum Kung at the hotel.

………….. 4. The hotel is far from the airport and transportation.

………….. 5. You can see the mountain from your room.

………….. 6. There are 180 guestrooms in the hotel.

………….. 7. A person who prefers western style decoration likes to stay in this hotel.

[ภาพ: woman with glasses writing at a desk with a book]

Writing

Study dialog A, B, or C. care fully, work in a group of two or there then make your own conversation. Practice with your partner and present it in front of the class.

Activity

In a small group, pick a hotel in your hometown. Then discuss about its service. Write down what you liked about the hotel and what has to be improved.

Vocabulary

[ภาพ: girl raising a pencil while reading a book]