Unit 4 Hotel Facilities

Objective :

• To know facilities in the hotel.
• To identify facilities in the hotel.

Warming up

Look at the symbols. Put the word, under the correct symbols correctly.

[ภาพ: swimming symbol] [ภาพ: restaurant plate with fork and spoon symbol] [ภาพ: dumbbell symbol]

[ภาพ: parking “P” symbol] [ภาพ: air conditioner symbol] [ภาพ: wheelchair symbol]

[ภาพ: mini bar fridge symbol] [ภาพ: clothes hanger symbol] [ภาพ: children playground slide symbol]

Complete the sentences according to the symbols.

1. The first symbol is for the guests who are interested in__________
2. The second symbol is for the guests who look for the__________
3. The third symbol is for someone who loves__________
4. Old guests or the disable ones night look for the__________
5. In the bedroom, guests need some drinks or snacks from the__________

Look at these prohibition signs and match them with the phrase a-g.

[ภาพ: no parking sign] [ภาพ: no dogs sign] [ภาพ: no smoking sign]

[ภาพ: no photography sign] [ภาพ: no mobile phone sign] [ภาพ: no shoes sign]

a. No photography

b. No parking

c. No smoking

d. Turn off your mobile phone

e. Animal are not allowed

f. Take off your shoes

Listening and Speaking Dialog

Conversation A

[ภาพ: hotel reception counter with receptionist and guest]

Receptionist: Sawasdee ka. Good morning How may I help you?

Guest: Yes, I’d like to know when the swimming pool opens daily.

Receptionist: Thank you very much. I will go there after my breakfast.

Receptionist: It’s my pleasure.

Answer the questions correctly.

1. What does the guest need?

   ---

2. What time does the swimming pool open?

   ---

3. Does it open everyday?

   ---

4. When does the swimming pool close?

   ---

Conversation B

Guest: I’d like to do some exercise with my friends after dinner.

Receptionist: Ok. The fitness center is on the second floor of this building, sir.

Guest: Do we have to pay?

Receptionist: NO, sir. But it will close at 9 p.m.

Guest: Thanks.

Receptionist: You’re welcome.

[ภาพ: swimming pool seen from above with swimmers]

Answer the questions correctly.

1. Where is the fitness center?

   ---

2. Do guests have to pay for the exercise?

   ---

Conversation D

A: Good afternoon. Dara speaking. How can I help you?

B: Sure. I wonder what facilities your rooms have.

A: Well, our bedroom are furnished with standard facilities like mini bar, safety box, satellite TV, hot shower, 24 hour room services, etc.

B: Good. How about the hotel facilities?

A: We have 3 restaurants, 1 bar, 2 swimming pools, a fitness center, and spa service.

B: Do I have to pay extra for the gym?

A: No, it’s free for the guests but you have to make a booking in advance.

B: In case, I need to contract my company, where can I check mail?

A: At the business center, madam. You can also get secretarial service there.

B: That’s great. Thank you.

A: You’re welcome.

Answer the questions correctly.

1. What facilities in the bedroom are mentioned here?

   ---

2. What are the hotel facilities?

   ---

3. Is the business center provided for hotel guests?

   ---

4. What are the services provided in the business center?

   ---

5. Why does B call A?

   ---

[ภาพ: woman receiving a spa massage] [ภาพ: group of people in fitness clothing]

Language points

“There is” and “There are”

Prepositions of location

[ภาพ: bartender serving a customer at a bar]

Exercise

Exercise 1

Complete the passage with appropriate words.

[ภาพ: Hotel & Service icons]

there is — there are — on — at — next to

I love staying in this hotel during my summer holiday. 1__________ two swimming pools, one indoor and another outdoor. I e enjoy dining Chinese seafood cuisine which is 2__________ the top floor of the hotel. Fitness center is 3__________ the second floor. 4__________ the swimming pool. 5__________ also a spa.

Exercise 2

Put the following facilities into the correct column.

Fitness center — jacuzzi/ Whirlpool — Massage spa Swimming pool — Mini bar — Audio-visual equipment Copy/print service — Fax service — Welcome fruit basket Secretarial service — Satellite TV — Room service

[ภาพ: waiter and maid] [ภาพ: bathtub with bubbles]

Exercise 3

Rearrange these sentences into the appropriate conversation between the hotel staff and the guest.

__________ : Good to hear that. Thank you.

__________ : Well, I wonder what facilities I can use during my stay in the hotel.

__________ : Our hotel is the five star one so all rooms are furnished with standard facilities like Mini bar, satellite TV, 24 hour room service, WIFI access, etc.

__________ : Absolutely sir. The pool opens from 7 a.m. to 9 p.m.

__________ : Good. How about the business center? I sometime need to check e-mail from my company during my holiday here.

__________ : Absolutely, you can use the business center, free of charge. But you have to make a booking in advance.

__________ : That’s great. I love swimming in the morning. Is it possible for me to use the pool early in the morning?

__________ : It’s my pleasure.

[ภาพ: hotel corridor with room service staff]

[ภาพ: swimming pool with deck chairs]

Reading

Read the below article. Put T in front of the True statement and put F in front of the false ones.

Hotel Chandara

The Chanadara Hotel has 50 bedrooms with air-conditioning, internet access, ans satellite TV. The 50 seat restaurant serves international cuisine. The rooftop swimming pool is wonderful. Shops, spa, restaurants, and exchange bureau are available.

Disable facilities are provided throughout the hotel. Also, there are free shuttle to many places such as airport, train station, shopping malls, etc.

It is very convenient. Another interesting thing is the hotel offers Thai cooking class every week for free. Guests only have to make a reservation.

__________ 1. There are 150 bedrooms on five floor.

__________ 2. There are bedrooms with air-conditioning.

__________ 3. There’s the Internet access in all bedrooms.

__________ 4. There isn’t satellite TV in the rooms.

__________ 5. There are 40 seats in the restaurant.

__________ 6. There’s an exchange bureau.

__________ 7. There isn’t a swimming pool.

__________ 8. There aren’t any shops in the hotel.

__________ 9. Cooking classes are not free.

__________ 10. Going shopping in convenient.

__________ 11. There is Chinese food.

__________ 12. Disabled guests will be well taken care of

[ภาพ: girl with an idea, reading a book]

[ภาพ: hotel building with car and luggage]

Study this conversation carefully. Choose the correct answer.

A: I wonder if I could use the business center during my stay in this hotel?

B: Certainly, Madam.. It’s next to the lobby. We have a photocopier, an internet service, printer, wifi, etc.

A: That’s good. I’m a business traveler so I need to eat in my room if I come back late or feel too lazy to get up early in the morning.

B: No problem, Madam. Actually we have 3 restaurants and 1 bar. Snacks and drinks are provided in the mini bar of every bedroom. Moreover, we have 24 hour room service.

A: Excellent. I also like swimming and sauna.

B: Well, swimming pool open daily between 8 am. – 7 pm. And sauna between 10 am.–7 pm. But the fitness center opens between 7 am. – 9 pm. And the booking is needed in advance, madam.

A: Thank you very much for the information.

B: You’re welcome, madam.

1. Which one is the leisure facility of the hotel? a. Photocopier b. Swimming pool c. Business traveler d. Shutter bus
2. Which one is the bedroom facility? a. Mini bar b. Sauna c. Printer d. Internet service
3. Which one is the transportation facility? a. Fitness center b. Sauna and pool c. Restaurants d. Limousine service
4. Which one is the hotel service for guest’s meal? a. Room service b. Printer c. Photocopier d. Valet parking

Writing

Write a paragraph about your favorite hotel. Explain why you like it and why you would recommend it to your friends.

Activity

Work in a group of 5-6. Then

1. A few groups prepare the hotel facility symbols whereas the other groups find out the meaning of them.
2. Make a conversation asking for the hotel facilities.

Vocabulary

[ภาพ: การ์ตูนสุนัขกับตะกร้าดอกไม้]