Unit 6 Check out

Objective ;

• To know the check out process.
• To understand the check out process.

Warming up

Put the following words under the pictures correctly.

Check out     Mini bar     Bill     Credit card

[ภาพ: hotel invoice]

[ภาพ: credit cards]

[ภาพ: mini bar refrigerator with drinks]

[ภาพ: ป้าย “Check Out 12:00 hrs”]

Listening and Speaking Dialog

[ภาพ: hotel reception — พนักงานต้อนรับกับแขกสองคนพร้อมกระเป๋าเดินทาง]

Conversation A

A: I’d like to check out. This is my key card.

B: Did you have a good time with us, Ms. Sara?

A: Yes. The weather is too hot for me though.

B: Sorry to hear that. April is the hottest month here in Thailand. This is your bill. Please have a look.

A: It’s okay. Can I pay by my card?

B: Certainly, Ms. Sara. Please sign here.

A: Here you are.

B: Thank you very much and have a safe trip back home.

A: Thanks and bye.

Choose the best answers.

1. What does Ms. Sara need?

   a. A booking

   b. Check in

   c. Check out

   d. Complaint

2. How does she feel?

   a. Happy

   b. Exhausted

   c. Tired

   d. Bored

3. How does the guest pay for the room?

   a. Credit card

   b. Check

   c. Cash

   d. Debit card

4. What is the hotel staff position?

   a. Porter

   b. Housekeeper

   c. Front office staff

   d. Manager

Conversation B

A: Sawasdee ka. Good afternoon. How may I help you?

B: I’d like to check out. Here is my key card.

A: Just a moment, Miss. It won’t take long.

B: No problem.

A: By the way, did you have anything from the mini bar?

B: Just a mineral water.

A: Ok. Here is the bill. Please have a look. The total is 3,500 baht.

B: Ok. Everything is fine.

A: How will you pay, cash or card?

B: My visa. Here it is.

A: Thank you and please sign your name here.

B: Sure. No problem.

A: Good bye and hope to see you again.

B: bye.

[ภาพ: แขกยืนเช็คเอาต์ที่เคาน์เตอร์กับพนักงาน พร้อมกระเป๋าเดินทาง]

Choose the best answers.

1. What does the guest need?

   a. A booking

   b. Check in

   c. Check out

   d. Water

2. How much does she have to pay?

   a. 350 ฿

   b. 3,500 ฿

   c. 35,000 ฿

   d. 35,000$

3. How does the guest pay for the bill?

   a. Credit card

   b. Check

   c. Cash

   d. Voucher

4. What is the hotel staff position?

   a. Porter

   b. Housekeeper

   c. Front office staff

   d. Manager

5. What did the guest have from the mini bar?

   a. Cookie

   b. Chips

   c. Water

   d. Beer

6. When did the guest check out?

   a. At night

   b. In the afternoon

   c. In the morning

   d. Tomorrow

Language points

[ภาพ: แขกยืนอยู่หน้าเคาน์เตอร์ RECEPTION กับพนักงานต้อนรับ]

Exercise

Exercise 1

Look at the mini bar list and answer the questions carefully.

[ภาพ: Mini Bar List]

1. Where can you see the mini bar list?

   a. In the bedroom b. At the cinema c. Restroom d. Front desk

2. Where is it needed?

   a. Check in b. Check out c. During the stay d. Soon

3. If you have one Gin and two Rum, how much will you pay?

   ---

4. How much is it for one Peanuts and two Gummy bars?

   ---

5. What are the most expensive item on the list?

   ---

6. What are the least expensive item on the list?

   ---

Exercise 2

Match the sentences A to the responses B correctly.

Exercise 3

Rearrange the conversation correctly.

……………… What’s the item for.

……………… Here is your receipt, sir. Thank you.

……………… Good morning. May I help you?

……………… Yes, I’d like to check out now. My name’s Adams, room 312. Here’s the key.

……………… One moment, please, sir. Here’s your bill. Would you like to check and see if the amount is correct?

……………… That’s for the newspaper, sir.

……………… Can I pay with a traveler’s check?

……………… Here you are?

……………… Could you sign each check here for me?

……………… Sure.

……………… Certainly. May I have your passport, please?

……………… Have a safe trip home.

……………… Thank you. Goodbye.

[ภาพ: guest at hotel reception counter]

Exercise 4

Please have a look. — What is this item for? — We’d like to check out. How will you pay sir? — Enjoy your holiday, sir — Did you enjoy your stay here?

A: Sawasdee krab. Good afternoon. May I help you?

B: Yes, __________ Here is my key card.

A: Ok. Mr. Smiths. __________

B: Yes, we’re fine here.

A: Here is your bill. __________

B: Excuse me, __________

A: Well, it’s the laundry charge, sir.

B: Okay.

A: Please sign your bill here. __________

B: Cash.

A: The total comes to 5,500 ฿ sir.

B: Here you are.

A: Thanks and just a moment. Here is the receipt, sir.

B: Thank you.

A: You’re welcome. __________

[ภาพ: couple with luggage at hotel reception desk]

Exercise 5

Complete the check out conversation using your own idea.

A: Good morning __________?

B: I’d like to check out, please. __________

A: Well, __________

B: Yes, I enjoy the breakfast here. It’s good and delicious.

A: Thanks. I’m glad to hear that. This is your bill. __________

B: Everything is okay.

A: __________

B: Can I pay by my Master card?

A: Absolutely, sir. Please sign here.

B: Here you are.

A: Thank you very much. Have a nice holiday!

B: Thanks. Bye.

A: __________

[ภาพ: elderly couple with suitcase checking out at reception desk]

Reading

Receptionist: Good afternoon, sir. Are you checking out now?

Guest: Yes, sorry. I know we’re a few minutes late.

Receptionist: That’s no problem. It’s always really busy at the check out time anyway.

Guest: Oh, really. The last hotel we stayed charged us for a latr check out.

Receptionist: Sorry to hear that. How was everything?

Guest: The room was great. The beds were really comfortable.

Receptionist: I’m glad you liked it.

Guest: The kids were disappointed that the pool wasn’t open this morning, though.

Receptionist: I apologize for that. We can’t clean it any earlier than 9 am.

Guest: No problem. But we had a nice swim last night.

Receptionist: Would you like to pay by a credit card?

Guest: No. I’ll pay cash.

Receptionist: So the total comes to 6,000฿, including tax.

Guest: I thought it was 5,000 ฿ . that’s what they said yesterday when we checked in.

Receptionist: Yes, but there is a dinner expense on your bill.

Guest: Oh, I forgot. I’m sorry.

Receptionist: No problem.

After reading the dialog, answer the questions correctly.

1. When will the guest check out?

   ---

2. Did the guest enjoy staying in this hotel?

   ---

3. How much do they have to pay?

   ---

4. How do they pay for the hotel bill?

   ---

5. What do they complain about?

   ---

6. Are the guests satisfied with the hotel?

   ---

Writing

Write a paragraph about your check out process. Explain if it was pleasant or unpleasant.

Activity

Work in a group of 5-6. Then make a role about a hotel check out. Write the dialog first. Then perform in the classroom.

[ภาพ: students raising hands in a classroom with teacher]

Vocabulary

[ภาพ: couple relaxing on beach chairs under palm trees]

[ภาพ: guests with luggage at hotel reception desk]